We are excited to introduce our new chat feature and Nat! Ask Natco is a quick and easy alternative to calling or visiting a branch. Nat, our virtual assistant, is available 24/7 and can help you find answers about products, services, and our digital banking processes.

Through Ask Natco, you are able to speak with a live Natco expert during regular business hours utilizing this secure chat platform. Now, you can chat with us about applying for loans, opening new accounts, and other general questions and comments, instantly!

How Can I Initiate an Online Chat

Click the ‘Get live help!’ icon link located in the bottom right-hand corner of our home page or contact us page.

When can I reach a live Natco expert through Ask Natco?

We’re available to chat live during regular business hours – Monday, Tuesday, Thursday – 9:00 a.m. – 5:00 p.m.; Wednesday – 10:00 a.m. to 5:00 p.m.; and Friday – 9:00 a.m. to 6:00 p.m. If it’s after business hours or a holiday, send us an email or send us a text at 962-2561. We’ll get back to you the next business day.

Why can’t all of my questions be answered through Online Chat?

Keeping your account(s) and personal information secure is always our first priority, so some questions or requests may require additional security measures and identity verification.

Scammers instill fear by saying they are contacting you about an urgent financial matter. They say the quickest way to address the matter is to have you buy gift cards and share the numbers on the card. This is a scam! Legitimate businesses will never ask you to pay a fee or debt with a gift card.

If something sounds too good to be true or your gut makes you question an email, phone call, text or other communication, stop in one of our offices or give us a call. We want to help protect your money.