Automated Phone Scam

Be aware of a recent scam!

Did you know scammers can initiate calls, so they appear to come from other numbers? That’s right. This is why we encourage you to use caution before taking action or providing additional information.

Today, we’ve learned that some members (including our CEO) have received phone calls appearing to be from our phone number saying:

“We have sent this automated call because of an attempt to make a purchase from your Natco CU bank account. If this was not you, press 1…”

A few red flags:

• The message only gave one option (press 1)
• It didn’t mention what type of purchase this was (debit card or credit card)
• The ‘number’ continued to call 9 or 10 times
• If you press 1, the only option was to block the transaction

If you receive calls or texts like this, here are a few important steps you can take.

• Log into home/mobile banking to view your debit card transactions
• Log into the Natco Card Manager app to view your credit card transactions
• If you still have questions, give us a call or text